Getting Help¶
Several options for getting help are provided to meet the needs of your specific situation.
Community Support Through GitHub¶
Visit the GitHub discussions link for a community forum tailored to ARC-V processors. To report issues and enhancement requests, use GitHub issues (if you are not sure, start with discussions, since a discussion can always be converted into an issue).
Mailing List for Evaluation Support¶
Email-based support is provided for customers evaluating the MetaWare Development Toolkit. If you need help, contact us at mwdt-eval-support@synopsys.com.
Synopsys SolvNetPlus¶
SolvNetPlus includes an electronic knowledge base of technical articles and answers to frequently asked questions about Synopsys tools. SolvNetPlus also gives you access to a wide range of Synopsys online services, which include downloading software, viewing documentation on the Web, and entering a call to the Support Center.
To access SolvNetPlus:
Go to the SolvNetPlus Web page at https://solvnetplus.synopsys.com/.
If prompted, enter your user name and password. (If you do not have a Synopsys user name and password, follow the instructions to register with SolvNetPlus.)
If you need help using SolvNetPlus, click SolvNetPlus Help in the Support Resources section.
Synopsys Customer Support¶
Customer support is available to licensed customers through SolvNetPlus and through contacting the Synopsys Technical Support Center.
Synopsys provides various methods for contacting Customer Support, as follows:
For the fastest response, enter a case through SolvNetPlus: https://solvnetplus.synopsys.com.
Send an e-mail message to support_center@synopsys.com (email is queued and routed to an appropriate support engineer).
Find your local telephone support center at https://www.synopsys.com/support/global-support-centers.html.
Synopsys Marketing and Sales¶
If you received a demo or eval from a member of the Synopsys sales, contact them first. Additional resources are available here: