.. _getting-help-label: Getting Help ============ Several options for getting help are provided to meet the needs of your specific situation. Community Support Through GitHub -------------------------------- Visit the GitHub discussions link for a community forum tailored to ARC-V processors. To report issues and enhancement requests, use GitHub issues (if you are not sure, start with discussions, since a discussion can always be converted into an issue). - GitHub discussions: https://github.com/foss-for-synopsys-dwc-arc-processors/arc-v-getting-started/discussions - GitHub issues: https://github.com/foss-for-synopsys-dwc-arc-processors/arc-v-getting-started/issues Mailing List for Evaluation Support ----------------------------------- Email-based support is provided for customers evaluating the MetaWare Development Toolkit. If you need help, contact us at mwdt-eval-support@synopsys.com. Synopsys SolvNetPlus -------------------- SolvNetPlus includes an electronic knowledge base of technical articles and answers to frequently asked questions about Synopsys tools. SolvNetPlus also gives you access to a wide range of Synopsys online services, which include downloading software, viewing documentation on the Web, and entering a call to the Support Center. To access SolvNetPlus: 1. Go to the SolvNetPlus Web page at https://solvnetplus.synopsys.com/. 2. If prompted, enter your user name and password. (If you do not have a Synopsys user name and password, follow the instructions to register with SolvNetPlus.) If you need help using SolvNetPlus, click **SolvNetPlus Help** in the **Support Resources** section. Synopsys Customer Support ------------------------- Customer support is available to licensed customers through SolvNetPlus and through contacting the Synopsys Technical Support Center. Synopsys provides various methods for contacting Customer Support, as follows: - For the fastest response, enter a case through SolvNetPlus: https://solvnetplus.synopsys.com. - Send an e-mail message to support_center@synopsys.com (email is queued and routed to an appropriate support engineer). - Find your local telephone support center at https://www.synopsys.com/support/global-support-centers.html. Synopsys Marketing and Sales ---------------------------- If you received a demo or eval from a member of the Synopsys sales, contact them first. Additional resources are available here: - https://www.synopsys.com/designware-ip/processor-solutions.html#contact - https://www.synopsys.com/designware-ip/contact-us.html